@import url("https://fonts.googleapis.com/css2?family=Outfit:wght@500;600;700&family=Source+Sans+3:wght@400;500;600;700&display=swap");

:root {
  --bg: #f4f8ff;
  --bg-deep: #e8f0ff;
  --panel: #ffffff;
  --panel-soft: #f8fbff;
  --ink: #12213d;
  --muted: #5c6c88;
  --accent: #1568e2;
  --accent-strong: #0c4db2;
  --accent-soft: #dce9ff;
  --line: #cfdaee;
  --line-strong: #b8c8e2;
  --success-bg: #e9f9ed;
  --success-line: #b8e2c2;
  --success-ink: #226835;
  --danger: #ba2947;
  --shadow-soft: 0 20px 44px -36px rgba(20, 50, 118, 0.5);
  --shadow-pop: 0 30px 60px -45px rgba(14, 39, 98, 0.58);
  --sticky-table-top: 56px;
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  min-height: 100vh;
  font-family: "Source Sans 3", "Segoe UI", sans-serif;
  color: var(--ink);
  background:
    radial-gradient(circle at 5% -20%, rgba(66, 137, 255, 0.25), transparent 35%),
    radial-gradient(circle at 95% 10%, rgba(68, 198, 192, 0.2), transparent 30%),
    linear-gradient(180deg, var(--bg) 0%, #f9fbff 40%, var(--bg-deep) 100%);
}

h1,
h2,
h3 {
  margin: 0;
  font-family: "Outfit", "Source Sans 3", sans-serif;
  letter-spacing: 0.01em;
}

h1 {
  margin: 4px 0 10px;
  font-size: clamp(1.6rem, 2vw, 2.1rem);
  font-weight: 700;
}

h2 {
  margin-bottom: 10px;
  font-size: clamp(1.05rem, 1.4vw, 1.26rem);
  font-weight: 600;
}

.page {
  max-width: 1320px;
  margin: 0 auto;
  padding: 26px 24px 34px;
  animation: rise-in 380ms ease-out;
}

.subtle {
  margin-top: 0;
  color: var(--muted);
  font-size: 0.95rem;
}

.top-nav {
  position: sticky;
  top: 0;
  z-index: 20;
  display: flex;
  gap: 10px;
  align-items: center;
  padding: 12px 20px;
  border-bottom: 1px solid rgba(193, 207, 234, 0.72);
  background: rgba(245, 249, 255, 0.9);
  backdrop-filter: blur(9px);
}

.top-nav a,
.top-nav button {
  border: 1px solid transparent;
  border-radius: 12px;
  padding: 8px 12px;
  background: var(--panel-soft);
  color: #1f3359;
  font-weight: 600;
  text-decoration: none;
  transition: transform 160ms ease, background-color 160ms ease, border-color 160ms ease, color 160ms ease;
}

.top-nav a:hover,
.top-nav button:hover {
  transform: translateY(-1px);
  border-color: var(--line-strong);
  background: #edf4ff;
}

.top-nav a.is-active {
  background: linear-gradient(120deg, var(--accent) 0%, #2e8be8 100%);
  color: #fff;
  box-shadow: 0 12px 24px -20px rgba(20, 86, 178, 0.78);
}

.logout-form {
  margin-left: auto;
}

label {
  display: flex;
  flex-direction: column;
  gap: 5px;
  font-size: 0.88rem;
  font-weight: 600;
  color: #304262;
}

input,
select,
textarea,
button {
  font: inherit;
  border-radius: 10px;
  border: 1px solid var(--line);
  padding: 9px 10px;
}

input,
select,
textarea {
  background: #fff;
  color: var(--ink);
}

input:focus,
select:focus,
textarea:focus,
button:focus,
.btn:focus {
  outline: 2px solid rgba(23, 110, 237, 0.24);
  outline-offset: 1px;
  border-color: #a3bce5;
}

button,
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  border: none;
  border-radius: 10px;
  padding: 9px 12px;
  background: linear-gradient(120deg, var(--accent) 0%, var(--accent-strong) 100%);
  color: #fff;
  font-weight: 600;
  text-decoration: none;
  cursor: pointer;
  transition: transform 150ms ease, box-shadow 150ms ease, filter 150ms ease;
}

button:hover,
.btn:hover {
  transform: translateY(-1px);
  box-shadow: 0 18px 30px -22px rgba(20, 86, 178, 0.65);
}

button:active,
.btn:active {
  transform: translateY(0);
  filter: brightness(0.97);
}

.btn-ghost {
  background: #edf3ff;
  color: #20457f;
  border: 1px solid var(--line-strong);
}

.filters {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(165px, 1fr));
  gap: 10px;
  padding: 14px;
  margin-bottom: 14px;
  border: 1px solid var(--line);
  border-radius: 16px;
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.95) 0%, rgba(244, 249, 255, 0.92) 100%);
  box-shadow: var(--shadow-soft);
}

.range-preset-bar {
  margin-bottom: 12px;
}

.range-preset-form {
  display: flex;
  align-items: flex-end;
  gap: 10px;
  flex-wrap: wrap;
  padding: 12px 14px;
  border: 1px solid var(--line);
  border-radius: 16px;
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.95) 0%, rgba(244, 249, 255, 0.92) 100%);
  box-shadow: var(--shadow-soft);
}

.is-hidden {
  display: none;
}

.filter-actions {
  display: flex;
  gap: 8px;
  align-items: flex-end;
}

.saved-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 10px 0 12px;
}

.chip {
  border-radius: 999px;
  border: 1px solid #bfd0ee;
  background: #eaf1ff;
  color: #224d93;
  padding: 6px 10px;
  font-size: 0.8rem;
  font-weight: 600;
  text-decoration: none;
}

.chip:hover {
  background: #dfeaff;
}

.kpi-grid {
  display: grid;
  gap: 12px;
  grid-template-columns: repeat(auto-fit, minmax(214px, 1fr));
}

.kpi-grid article {
  position: relative;
  overflow: visible;
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: 16px;
  background: linear-gradient(170deg, #ffffff 0%, #f4f8ff 100%);
  box-shadow: var(--shadow-soft);
}

.kpi-grid article::before {
  content: "";
  position: absolute;
  inset: 0 auto auto 0;
  width: 100%;
  height: 4px;
  background: linear-gradient(90deg, #2b86ff 0%, #41b9a8 100%);
}

.kpi-grid h3 {
  margin-bottom: 8px;
  color: var(--muted);
  font-size: 0.9rem;
  font-weight: 600;
}

.hover-help[data-tooltip] {
  position: relative;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  cursor: help;
  text-decoration: underline dotted rgba(56, 86, 143, 0.5);
  text-underline-offset: 3px;
}

.hover-help[data-tooltip]::after {
  content: attr(data-tooltip);
  position: absolute;
  left: 0;
  top: calc(100% + 8px);
  width: min(330px, 76vw);
  border-radius: 10px;
  padding: 8px 10px;
  background: rgba(19, 31, 54, 0.97);
  color: #eaf1ff;
  font-size: 0.8rem;
  font-weight: 500;
  line-height: 1.35;
  text-align: left;
  letter-spacing: 0;
  opacity: 0;
  visibility: hidden;
  pointer-events: none;
  transition: opacity 120ms ease;
  box-shadow: 0 18px 34px -26px rgba(8, 19, 38, 0.9);
  z-index: 15;
}

.hover-help[data-tooltip]:hover::after,
.hover-help[data-tooltip]:focus-visible::after {
  opacity: 1;
  visibility: visible;
}

.kpi-grid p {
  margin: 0;
  font-size: clamp(1.4rem, 2vw, 1.9rem);
  font-weight: 700;
}

.kpi-value-link {
  color: inherit;
  text-decoration: none;
  border-bottom: 2px solid transparent;
  transition: color 140ms ease, border-color 140ms ease;
}

.kpi-value-link:hover,
.kpi-value-link:focus-visible {
  color: #10479f;
  border-bottom-color: #70a7ff;
}

.kpi-small-link {
  color: inherit;
  text-decoration: underline dotted rgba(57, 96, 162, 0.55);
  text-underline-offset: 2px;
}

.sort-link {
  color: inherit;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 5px;
}

.sort-link:hover,
.sort-link:focus-visible {
  text-decoration: underline;
  text-underline-offset: 2px;
}

.sort-indicator {
  min-width: 10px;
  color: #2f4f86;
  font-size: 0.7rem;
  line-height: 1;
}

.kpi-grid small {
  display: block;
  margin-top: 6px;
  color: var(--muted);
}

.panel {
  margin-top: 12px;
  overflow: visible;
  border: 1px solid var(--line);
  border-radius: 16px;
  background: linear-gradient(170deg, rgba(255, 255, 255, 0.96) 0%, rgba(246, 250, 255, 0.96) 100%);
  box-shadow: var(--shadow-soft);
  padding: 14px;
}

.two-col,
.three-col,
.four-col {
  display: grid;
  gap: 12px;
}

.two-col {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.three-col {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.four-col {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.actions,
.inline-form {
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
}

.stack {
  display: grid;
  gap: 10px;
}

.admin-page {
  max-width: 1160px;
}

.admin-settings-stack {
  max-width: 1020px;
  margin: 0 auto;
  display: grid;
  gap: 12px;
}

.admin-settings-stack .panel {
  margin-top: 0;
}

.settings-form-grid {
  display: grid;
  gap: 12px 14px;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  align-items: end;
}

.settings-form-grid .field-wide {
  grid-column: 1 / -1;
}

.settings-form-grid > button {
  justify-self: start;
}

.checkline {
  flex-direction: row;
  align-items: center;
  gap: 8px;
}

.checkline input[type="checkbox"] {
  width: 16px;
  height: 16px;
  margin: 0;
  padding: 0;
}

.admin-actions {
  align-items: flex-start;
}

.admin-actions form {
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
}

.admin-actions .stack {
  min-width: min(460px, 100%);
}

table {
  width: 100%;
  min-width: 0;
  border-collapse: collapse;
  font-size: 0.9rem;
}

thead th {
  position: sticky;
  top: var(--sticky-table-top);
  z-index: 3;
  background: #f1f6ff;
  color: #334a72;
  font-weight: 700;
  letter-spacing: 0.01em;
}

thead th[data-tooltip] {
  cursor: help;
}

thead th[data-tooltip]::after {
  content: attr(data-tooltip);
  position: absolute;
  left: 50%;
  top: calc(100% + 8px);
  transform: translateX(-50%);
  width: min(340px, 72vw);
  border-radius: 10px;
  padding: 8px 10px;
  background: rgba(19, 31, 54, 0.97);
  color: #eaf1ff;
  font-size: 0.8rem;
  font-weight: 500;
  line-height: 1.35;
  text-align: left;
  letter-spacing: 0;
  opacity: 0;
  visibility: hidden;
  pointer-events: none;
  transition: opacity 120ms ease;
  box-shadow: 0 18px 34px -26px rgba(8, 19, 38, 0.9);
}

thead th[data-tooltip]:hover::after,
thead th[data-tooltip]:focus-visible::after {
  opacity: 1;
  visibility: visible;
}

th,
td {
  border-bottom: 1px solid #d9e3f5;
  padding: 9px 8px;
  text-align: left;
  vertical-align: top;
  word-break: normal;
  overflow-wrap: normal;
}

.ticket-table {
  min-width: 1040px;
  table-layout: fixed;
  font-size: 0.88rem;
}

.ticket-table th,
.ticket-table td {
  white-space: nowrap;
}

.ticket-table .col-id { width: 72px; }
.ticket-table .col-subject { width: 170px; }
.ticket-table .col-requester { width: 130px; }
.ticket-table .col-agent { width: 110px; }
.ticket-table .col-created { width: 108px; }
.ticket-table .col-closed { width: 108px; }
.ticket-table .col-status { width: 95px; }
.ticket-table .col-frt { width: 58px; }
.ticket-table .col-resolution { width: 78px; }
.ticket-table .col-reopened { width: 72px; }
.ticket-table .col-csat { width: 52px; }
.ticket-table .col-comment { width: 112px; }

.ticket-table td.col-subject,
.ticket-table td.col-requester,
.ticket-table td.col-agent,
.ticket-table td.col-created,
.ticket-table td.col-closed,
.ticket-table td.col-status,
.ticket-table td.col-comment {
  overflow: hidden;
  text-overflow: ellipsis;
}

tbody tr:nth-child(even) {
  background: rgba(243, 248, 255, 0.56);
}

tbody tr:hover {
  background: rgba(222, 235, 255, 0.68);
}

code {
  font-family: "SFMono-Regular", Consolas, "Liberation Mono", Menlo, monospace;
  font-size: 0.8rem;
  color: #24427d;
  word-break: break-word;
}

.login-body,
.csat-body {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 20px;
}

.login-card,
.csat-card {
  width: min(520px, 96vw);
  border: 1px solid var(--line);
  border-radius: 18px;
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.97) 0%, rgba(245, 251, 255, 0.97) 100%);
  box-shadow: var(--shadow-pop);
  padding: 22px;
  display: grid;
  gap: 10px;
}

.error {
  color: var(--danger);
  font-weight: 600;
}

.notice {
  border: 1px solid var(--success-line);
  border-radius: 10px;
  background: var(--success-bg);
  color: var(--success-ink);
  padding: 10px 12px;
  font-weight: 600;
}

@keyframes rise-in {
  from {
    opacity: 0;
    transform: translateY(8px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@media (max-width: 1180px) {
  .three-col,
  .four-col {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 768px) and (max-width: 1180px) {
  .top-nav {
    flex-wrap: wrap;
    white-space: normal;
    gap: 8px;
    padding: 10px 14px;
  }

  .logout-form {
    margin-left: 0;
  }

  .filters {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .filter-actions {
    grid-column: span 2;
  }

  .kpi-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 1024px) and (max-width: 1366px) and (orientation: landscape) {
  .page {
    padding: 22px 18px 30px;
  }

  .filters {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .filter-actions {
    grid-column: span 3;
  }
}

@media (max-width: 900px) {
  .top-nav {
    flex-wrap: wrap;
    white-space: normal;
    padding: 10px 12px;
  }

  .page {
    padding: 18px 14px 24px;
  }

  .two-col,
  .three-col,
  .four-col {
    grid-template-columns: 1fr;
  }

  .settings-form-grid {
    grid-template-columns: 1fr;
  }

  .settings-form-grid .field-wide {
    grid-column: auto;
  }

  .filters {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .filter-actions {
    grid-column: span 2;
  }

  .ticket-table {
    min-width: 920px;
  }
}

@media (max-width: 680px) {
  .filters {
    grid-template-columns: 1fr;
  }

  .filter-actions {
    grid-column: auto;
  }
}

@media (max-width: 1100px) {
  .ticket-table .col-csat,
  .ticket-table .col-comment {
    display: none;
  }
}